OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
60 ratings and 41 comments received in the last 90 days.
19 July 2025
Friendly, knowledgeable, understanding and professional sales, management and admin team who came together to make ordering to delivery and pleasurable experience
15 June 2025
My sales consultant, Callum was excellent throughout.
14 June 2025
Fantastic
11 June 2025
Laura the advisor was extremely knowledgeable and helpful and is a real asset to Fairbairns in Irvine.
06 June 2025
Communication was excellent and staff very approachable.
17 May 2025
It was one of the easiest cars I've ever bought
16 May 2025
Laura was excellent as always, would give her 20 if I could!!
31 July 2025
Jamie provided info on what I should expect to be done on the car, confirmed what was covered in the service plan and when I should receive the car back...all met
30 July 2025
I was explained to what was going to happen, great customer service from Dawn in service.
28 July 2025
Good job well done
27 July 2025
Perfectly happy and kept informed by text re progress of work being done.
27 July 2025
Length of time for service appointment
26 July 2025
As above
25 July 2025
The lady that dealt with me was lovely and very helpful
19 July 2025
Staff and very efficient and friendly
18 July 2025
Good service and friendly staff. Happy with everything
16 July 2025
Delay in getting car serviced because I needed pickup
01 August 2025
Jennifer Cunningham during the selection and purchasing of the mini was a great help.